Terms & Conditions
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Product Information
All designs and content presented on this website are copyrighted and subject to protection under copyright law.
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Care
Pieces only need occasional dusting with a soft, clean, dry cloth. If you would like to clean the piece, wiping it with a damp cloth and mild detergent is sufficient. Wipe dry with a dry cloth afterwards. Bud vases mounted on the backs of 2-Dimensional Vase Sculptures are dishwasher safe and can be cleaned in this way (hand washing is the preferred method). NEVER USE ANY TYPE OF ABRASIVES OR CAUSTIC CLEANERS to clean sculpture and functional works, this will damage the finish of your piece.
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PRODUCTS ARE FOR INDOOR USE ONLY!
We create original sculptural and functional art utilizing handcrafting methods and custom finishing techniques. Each piece is a one-of-a-kind object that exhibits exceptional quality and durability. Hand painted, and hand applied patina finishes are protected with a topcoat of UV resistant clear polyurethane (in the case of some sculptures, a protective finish using the time-honored methods of applying wax or linseed oil-based finishes may be used). These finishes are very durable for indoor use but not suitable for outdoor use. If left outside the finishes will eventually fail and the piece will begin to rust.
Return Policy
We want you to be happy with your purchase and if you are not completely satisfied, you can return it for a full refund within 14 days of its delivery. If you choose to return an item, you must let us know by email within the 14-day return time and prior to return shipping. Returned items must be in their original condition with no scratches or signs of wear and returned in the original packaging. Upon return of the item, it will be inspected and once determined to be in good condition the purchase amount will be credited to the account used to place the order. The cost of return shipping is the responsibility of the buyer.
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Shipping and Handling
Orders are shipped via UPS, FedEx, or USPS. All pieces are made to order and require a significant amount of handwork to create so please allow 2-4 weeks to receive your order (ship times for wholesale orders will be determined on a per order basis). Feel free to contact us if you have questions about current ship times, the status of your order, etc.
Once an order ships, a notification will be sent to the email address that was provided to us that includes the carrier’s name and tracking number(s).
Lost, damaged or stolen orders must be reported to J.P. Roberts Designs immediately. Items damaged by the shipper must be documented by the customer via photograph and sent to us so that we can file a claim.
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International shipping
Currently we only process shipping within the United States. International shipping arrangements are the responsibility of the buyer, but we will work with you however possible to help facilitate shipment.